Wednesday, 26 October 2011

Another CWaC cock up

Cheshire West and Chester Council is contacting approximately 3,000 social care customers following an error in its billing system.

The authority has become aware that the latest bills, dated 14 October 2011, incorrectly charge customers for an eight-week rather than a four-week period.

Mark Palethorpe, Director of Adult Social Care and Health, said: “I would like to apologise to all those affected by this computer error that has now been rectified and reassure everyone that customers will not be charged twice.”

My comment: Computers don't make errors the people who use them do. This was a mistake by a member of staff. Nice attempt at spin though.

Read the full story from the source The CWaC spin factory

1 comment:

  1. Let's hope they're on the ball with the organisations which are accredited and entrusted to administer care to Cheshire's vulnerable people.

    ...this does not engender trust.

    ReplyDelete

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